Shipping and Returns

PACKAGING

Gift bags and boxes. All our products AND jewellery are delivered wrapped in tissue paper and in bags or boxes, together with a bag bearing the brand logo and the card certifying the authenticity of the brand. Will you be able to wait until you give it as a gift?

PAYMENTS

Payment methods

Orders may be paid using the payment methods available at any given time during the purchasing process, including bank card, PayPal, bank transfer or other systems that may be incorporated into the website.

Payment transactions are carried out through secure payment platforms. CODO does not retain the complete details of customers' bank cards.

When the customer selects payment by bank transfer, the order will be prepared once the corresponding amount has been received. If the transfer is not received within 5 calendar days from confirmation of the order, CODO may cancel the order, notifying the customer in advance whenever possible.

When will the payment be charged?

Once you have placed your order and your card has been authorised, you will receive an e-mail confirming that your order has been successfully placed. If your card is not authorised, no charge will be made and you will be immediately notified on screen that the payment could not be completed, and you will be asked to provide another payment method.

Customs, duties and taxes on international shipments

For shipments to countries outside the European Union, the order may be subject to customs duties, import taxes, customs fees or handling charges imposed by the authorities or carriers in the destination country. Such amounts, where applicable, shall be borne by the buyer and are not included in the product price or shipping costs shown on the website, unless expressly stated otherwise. CODO shall not be responsible for delays resulting from customs procedures, border controls or actions taken by the authorities of the destination country.

SHIPPING

In-store collection

When this option is available, the customer may select in-store collection of the order. The specific collection store, address, estimated timeframe and applicable conditions will be displayed during the purchasing process or communicated to the customer by CODO. In order to collect the order, CODO may request identification from the customer or confirmation of the order.

Shipping, delivery times and destinations

CODO ships to Spain and to certain international destinations. The countries available, shipping costs, estimated delivery times and any applicable restrictions will be displayed during the purchasing process before the order is confirmed. Delivery times are estimates and may vary due to logistical reasons, product availability, destination, public holidays, carrier incidents or customs procedures. When a delivery time of 24/48 hours is indicated, unless otherwise stated, this period shall refer to shipments within mainland Spain for available products and from confirmation of payment.

Has my order been shipped?

As soon as your order has been dispatched, we will send you an e-mail informing you.

If you do not receive your order within the specified delivery period, please contact our customer service team on +34 915 480 948/+34 915 654 899, or write to us at info@tiendascodo.com or through our online form, and we will carry out the necessary investigations.

If you receive a defective item in your order.

We apologise and ask you to contact our Customer Service team immediately on +34 915 480 948/+34 915 654 899, or by writing to us at info@tiendascodo.com or through our online form, providing us with the following information:

Order number
Product code / Product name
Details of the defect
Whether you would like a refund or a replacement

If you receive an incorrect item.

Order number
Product code/Product name
Whether you would like a refund or a replacement

If the delivery note lists an item that is not included in the delivery package.

Order number
Product code

We will normally be able to send you the missing item, but if, in the exceptional circumstance that this is not possible, we will promptly refund its value.

RETURNS

Commercial exchanges and returns

If for any reason you are not satisfied with any of the items purchased from tiendascodo.com, please note that you have 30 days to return them. The items must be in perfect condition and returned in their original packaging. The full refund will be processed using the same payment method used for the purchase and within 14 calendar days following receipt of the goods.

Returns using a Gift Card and exchanges of items are accepted at all CODO stores for an amount equal to or greater than the original purchase value. Returns must be sent to our warehouse: Calle Cuchilleros, number 5. 28005 Madrid. We recommend keeping the courier receipt as proof of the return of the package.

Returns through our CODO stores

If you prefer, you may return your purchase at any CODO store. The items must be returned together with the corresponding delivery note or receipt.

Once the returned products have been checked, the amount will be refunded using the same payment method that was used for the purchase.

I have just placed an order. Can I cancel or modify it?

Once your order has been confirmed, it will not be possible to make any modifications or cancellations. In this case, you must initiate a return process once you have received the package.